EMERGENCY NUMBER: 07804 026 773

Privacy and Cookies Policy

Privacy Policy

This privacy policy sets out how Second Chance Animal Rescue (SCAR) uses and protects any information that you give us.

SCAR is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

SCAR may change this policy from time to time and will update the Privacy Policy webpage and email link. You should check these from time to time to ensure that you are happy with any changes.

What we collect

We collect the personal data that you provide to us. This includes information you give us when you sign up to our newsletter, sponsor an animal, volunteer with us or rehome an animal. The personal data that we collect may include the following information:

  • Name and contact details for some services
  • Financial information for sponsorships or donations
  • Your interests and background details for volunteering opportunities

If you sponsor a pet as a gift for someone else, or are the parent or emergency contact of one of our volunteers, your details will be recorded as will your relationship to that person.

Where we collect information about you from

When you give it to us directly:

  • To rehome or sign over an animal
  • To donate or become a sponsor
  • To become a volunteer
  • Request information by receiving our regular bulletins
  • Communicate with us for services, queries or advice

When you give permission to other organisations to share or it is publicly available:

  • When you ‘like’ or comment on our social media accounts

What we do with the information we gather

We require this information to provide you with a better service and ensure that we are complying with regulations such as Charity Commission, and for:

  • Internal record keeping
  • Using information provided to improve our services
  • Volunteering opportunities and applications
  • Sending you emails about our services, events, your animal sponsorship updates or other information which we think you may find interesting using the email address which you have provided.

How we keep your data safe and who has access

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

  • Online forms and emails are encrypted
  • Only trained volunteers and appropriate contractors have access to your information
  • We use external companies to support us in processing some of our data eg our web hosting or our donation system. We have confirmed that these companies are GDPR compliant or working towards compliance by 25th May 2018.
  • We may need to disclose your details, if required, to police or regulatory bodies e.g. safeguarding concerns or legal advisors
  • We will only ever share your data in other circumstances if we have your explicit and informed consent

Controlling your personal information

We only ever use your personal data with your consent, or where it is necessary in order to:

  • Comply with legal duty such as under the gift aid scheme or financial management regulations
  • Protect your vital interests, for example in a life or death situation
  • Enter into a contract with you such as when you sign over an animal

In any event we’ll only use your information for the purpose that it was collected for. Our legal basis for most of our collection of your personal data is a legitimate interest. We have assessed that in order to provide you with rehoming services, volunteer opportunities or enable you to donate, we need to collect your personal data. We will not use any direct marketing, sales or fundraising promotions under our legitimate interest. You have a right to ask us to stop processing your personal data, and if it’s not necessary for the purpose you provided it to us for (e.g., rehoming an animal) we will do so. Contact us at info@scar-crockenhill.org if you have any concerns.

For some other services, such as our newsletters, we will obtain your consent to keep you informed before sending these to you. If you decide that you would no longer like to receive these you will have the ability to easily opt out of receiving them.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998 which describes the right for an individual to apply for a Subject Access Request at no cost. We will respond to your request within 40 days. If you would like a copy of the information held on you please email info@scar-crockenhill.org

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If you have any concerns about how we are processing your personal data and we have not been able to adequately answer your concern, you should contact the Information Commissioners Office to raise a concern here or telephone 0303 123 1113


As a charity, we rely on donations and support from others to continue our important work. From time to time, we will contact existing donors with fundraising communications. This might occur after a predetermined period, relate to an appeal, or suggest ways you can raise funds for us.

We will contact you by email where you have consented for us to do so.

We will not use your information for marketing communications if you have indicated that you do not wish to be contacted for such purposes. You can let us know at any time if you’d like to change your preferences or stop receiving communications altogether.

If you receive our e-newsletters, you can use the unsubscribe link in any of the emails we send to stop receiving these.

Cookie Statement

This page explains what cookies are, what cookies are used and how they are used on our website, and advice on how to disable them.

What is a cookie?

Besides being a lovely biscuit with a cuppa; a cookie is a small unique text file that is stored on your computer by a website’s server, which only that server is able to use and read its contents. It will contain anonymous information such as a unique identifier, the website’s name and various letters and numbers.

How does this website use cookies?

SCAR’s website uses cookies to help us identify and track visitors, their usage of our websites, and their website access preferences. SCAR visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using SCAR’s website, with the drawback that certain features of our website may not function properly without the aid of cookies.

  • This site offers e-commerce facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

How do I disable cookies?

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

By using your web browser settings, you may control or completely disable the use of cookies.

For information on how to edit the cookie settings on your browser, please visit the relevant links below:

User agreement

By continuing to use our site, you agree to the placement of cookies on your device. If you choose not to receive our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be.

For further information about cookies and further instructions on how to change your settings, please visit www.aboutcookies.org

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Updates to this Policy

We may update this Policy at any time. When we do, we will post a notification on our website and revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we hold.


SCAR Privacy Policy adopted 18th May 2018